These Terms & Conditions apply to all online skin consultation bookings. By making a booking, you acknowledge and agree to the following terms.

Booking & Payment

• A $50 payment is required in advance to secure your online skin consultation booking.
• Your appointment is not confirmed until payment has been successfully received and you have received a booking confirmation.
• Please ensure the contact information, including the email address provided at the time of booking, is accurate.

Cancellations & Rescheduling

We understand plans can change.

• To cancel or reschedule your consultation, please provide at least 24 hours' notice before your scheduled appointment time.
• Bookings cancelled 24 hours or more before the scheduled appointment will receive a refund of the $50 payment.
• Bookings cancelled within 24 hours of the scheduled appointment will not be refunded.
• If you do not attend your appointment (a "no-show"), the $50 payment will not be refunded.
• Where you reschedule with at least 24 hours' notice, your payment will be transferred to your new appointment.

Nothing in this cancellation policy limits any rights you may have under Australian Consumer Law.

Your Consultation

Your consultation is designed to provide personalised cosmetic skincare and product guidance based on the information you provide and the visible skin concerns discussed during your appointment.

To help us make appropriate recommendations, please provide complete and accurate information about your current skincare routine, skin concerns, known allergies or sensitivities, previous product reactions and any other information requested as part of your consultation.

Our consultations are cosmetic and educational in nature and do not constitute medical advice, diagnosis or treatment. If you have a diagnosed or suspected medical condition or a concern requiring medical assessment, we may recommend that you seek advice from an appropriately qualified healthcare professional.

Suitability For Product & Routine Recommendations

Every skin is different, and appropriate recommendations come first.

During your consultation, your Skin Expert or therapist will assess whether they have sufficient information and whether it is appropriate to provide personalised product and routine recommendations.

If, during your appointment, your Skin Expert or therapist determines that you are not suitable for product and routine recommendations, your $50 consultation payment will be refunded.

This may include circumstances where your skin concern requires assessment by an appropriately qualified healthcare professional before cosmetic skincare recommendations can responsibly be provided.

Your $50 Personalised Discount Code

Following completion of an eligible consultation, you will receive a personalised $50 discount code via the email address used to make your booking.

• The discount code is issued to the person who completed the consultation and cannot be transferred or shared.
• The discount code provides $50 off an eligible purchase.
• The discount code can be used in conjunction with other offers, unless expressly stated otherwise in the terms of a specific promotion.
• The code cannot be redeemed for cash.
• The code must be used through the applicable brand or purchasing channel specified in your consultation email.
• Any additional conditions, including an expiry date or product exclusions, will be communicated with the discount code where applicable.

If your consultation payment is refunded because you are not suitable for product and routine recommendations, a $50 discount code will not be issued.

Product Recommendations

Any skincare or product recommendations provided during your consultation are personalised using the information available to your Skin Expert or therapist at the time.

Individual skin responses and cosmetic results vary, and no specific outcome or timeframe can be guaranteed.

Please follow all product directions and personalised usage guidance provided during your consultation. If you experience an unexpected or concerning reaction, discontinue use of the relevant product and seek appropriate professional advice where required.

Late Attendance

Please be ready to begin your consultation at the scheduled appointment time.

If you arrive late, the available consultation time may be reduced. Where there is insufficient time to complete an appropriate consultation and provide considered recommendations, your appointment may need to be rescheduled.

Privacy

Information provided when booking and during your consultation may include personal information and information relevant to your skin and skincare routine.

This information will be collected, used, stored and disclosed in accordance with the applicable Privacy Policy and Australian privacy requirements.

Your consultation information is used to help provide personalised cosmetic skincare guidance and manage your booking and related communications.

Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where there is any inconsistency between these Terms & Conditions and a right or remedy available under applicable law, your statutory rights will continue to apply.

Changes To These Terms

These Terms & Conditions may be updated from time to time. The Terms & Conditions applicable to your consultation will generally be those provided or made available when you make your booking, subject to applicable law.

By completing your booking, you confirm that you have read, understood and agree to these Online Skin Consultation Terms & Conditions.