Refund policy

Can I return something I’ve purchased?

At O COSMEDICS, your skin confidence comes first. While we take every care to ensure your order arrives perfectly, we’re here to support you if something doesn’t go to plan. Returns will be considered for products that are unopened, unused and in their original packaging. Provided you contact our Customer Experience Team HERE within 48 hours of receiving your order so we can assist you promptly.

This includes:

• Incorrect or damaged items on arrival – If your order arrives damaged or contains the wrong product, please send us a photo or video within 48 hours of delivery. Keep all items and packaging exactly as received until our team advises the next steps.

• Change of mind – If you’ve had a change of heart, items may be returned within 48 hours of delivery, provided they remain unopened, unused and in their original packaging.

• Faulty product – If you believe your product is faulty, please contact Customer Experience with a detailed description, along with a photo or video, so we can review and support you.

Please note our returns policy applies only to purchases made on our website and does not cover items bought from partner clinics.

Submit my return

If the item(s) in your order are eligible for return, please submit your return request via the O COSMEDICS Returns Portal HERE.

Please note that all return costs must be covered by the customer, except when an item is faulty, arrives damaged or we sent you the wrong item.

What do I do if I received a faulty or damaged item?

If you’ve received a product that you think may be faulty, please contact our Customer Experience Team HERE with a detailed description of the product fault and a photo or video.

Can I return an item if I had an allergic reaction?

In the rare instance you feel you’ve had an allergic reaction, please discontinue use immediately and contact our Customer Experience team on (02) 9712 8188 or via our Contact Us Form HERE.

We’ll ask for a photo or video so our team of experts can assess whether it’s a true reaction (highly unlikely) or a normal skin response as your skin adjusts to active ingredients.

I’ve got a question about my return

Get in touch with our team of Experts via our Live Chat on https://www.ocosmedics.com. We’ll get back to you ASAP during business hours, Monday – Friday (9AM – 5.30PM). Alternatively, you can reach us at (02) 9712 8188 or fill out our Contact Us Form HERE.